London, Heathrow, Gatwick airports and cruise ports transfer service
Terms of trade
Contact details
All messages and
communication are dealt with personally by Eddie Manning and will be
acknowledged within 24 hours of receipt. I can be contacted on the phone number
below and through this e-mail link.
Privacy
Your personal details, travel plans
and credit card details will be treated as strictly confidential and not passed
to any third party (in accordance with the Data Protection Act 1998). Any
information collected is used solely to process your order and to provide you
with the best possible service. You will not be sent marketing messages or
e-mails other than in connection with your reservation.
Charges & payment
Your reservation will
be confirmed by email once payment has been received.
If you do not wish to be charged until closer to travel date then please email to request late charge.
All reservations include a non-refundable administration fee of £25. If you are paying cash then a £25 non-refundable deposit is required to confirm. This will be deducted from the balance payable.
Security
Your
credit card details will not be stored on our computer system and any written
records will be held securely and shredded according to accounting
requirements. All transactions take place on a fully secure server operated by the merchant services bank (we use RBS Streamline and Sagepay). You are
protected against loss by your card issuer against any unauthorised
charges.
Cancellation and "no show" policy
- Flight delays are not subject to extra charges as
long as you are still travelling on the same flight number.
- If your flight is cancelled then YOU must notify
immediately by telephone to the number below. Arlines will not give
information to us regarding your travel plans. If you are switched to
another flight and you notify us immediately by telephone of the new
flight details then there is not normally any charge, except where the driver
has already been dispatched. If no cancellation call is received by
telephone and you do not arrive then this will be considered a "no
show". In this case a charge is payable upto the full quoted fare for the
journey.
- If you need to cancel or change a booking then
please advise immediately. Cancellation notified at least 48 hours before
travel will not normally incur any extra charge except for the £25 administation fee included in all bookings.
- Cancellation or changes
within 48 hours of travel must be notified immediately by telephone to the
number below. A charge of upto the full amount of
the reservation may be payable for cancellations received less than 48 hours
before time of travel.
- If for any reason you cannot make contact with your
driver on arrival at the port or airport then we must be contacted on the
telephone number below and included on your confirmation. If we do not receive a call from you and you do
not travel then, a full fare will be charged and no refund given.
Extra charges
We go out of our way to offer fixed rates with no hidden extra charges. All quotes given are honoured for your specific requested journey. If you modify from the quoted or confirmed journey then as you would reasonably expect an extra charge will be payable depending on your new requirements.
Airport pick-ups and drop-offs are for one terminal - if there are multiple terminals then these must be advised on reservation in order that a fixed rate quote can be given. Do not assume that your multiple flights or airlines will arrive into the same terminal (or even on-time). If you arrive and then tell us that others in your group are arriving on different airlines NOT ALREADY ADVISED TO US then any extra time, distance and parking will be charged as some terminals at Heathrow are over 4 miles apart by road.
If there are multiple airline arrivals/departures for your group then you MUST advise us on reservation to avoid extra charges!
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