Terms & Conditions
Contact details
All messages and communication are dealt with personally by Eddie Manning and will be acknowledged within 24 hours of receipt. I can be contacted on the phone number below and through this e-mail link.
Privacy
Your personal details, travel plans and credit card details will be treated as strictly confidential and not passed to any third party (in accordance with the Data Protection Act 1998 and GDPR). Any information collected is used solely to process your order and to provide you with the best possible service. You will not be sent marketing messages or e-mails, other than in connection with your reservation.
Charges & payment
Your reservation will be confirmed by email once payment or deposit is received. If you do not wish to be charged in full until closer to travel date then please email to request a late charge. All reservations include a non-refundable administration fee of £50 (unless stated otherwise). If you are paying cash then a £50 (or greater if stated) non-refundable deposit is required to confirm. This will be deducted from the balance payable.
Security
Your payment card details will not be stored on our computer system and any written records are held securely and shredded according to accounting requirements. All transactions take place on a fully secure server operated by the merchant services bank (Worldpay). You are protected against loss for any unauthorised charges by your card issuer.
Cancellation and "NO SHOW" policy
- Flight delays are not subject to extra charges; so long as you are still travelling on the same flight number.
- If your flight is cancelled then YOU must notify immediately by telephone to the number below. Airlines will not give information to us regarding your travel plans. If you are switched to another flight, and you notify us immediately by telephone of the new flight details, then there is not normally any charge, except where the driver has already been dispatched. If no cancellation call is received by telephone and you do not arrive then this will be considered a "NO SHOW". In case of NO SHOW a charge is payable upto the full quoted fare for the journey.
- If you need to cancel or change a booking; then please advise immediately. Cancellation notified at least 48 hours before travel will not normally incur any further charge except for the £50 administration fee (or otherwise stated non-refundable deposit) included in all bookings.
- Cancellation or changes within 48 hours of travel must be notified immediately by telephone to the number below. A charge of upto the full amount of the reservation may be payable for cancellations received less than 48 hours before time of travel.
- If for any reason you do not see your driver on arrival at the port or airport then we must be contacted on the telephone number below - also shown on your confirmation. If we do not receive a call from you; and you do not travel, then this will be considered a NO SHOW. A full fare will be charged and no refund given.